Shipping policy

Shipping policy
Last updated: 25/03/2026

Where we ship

  • Australia and New Zealand.

Processing times

  • Orders placed by 6:00am AEST are handed to our carrier the same business day when stock is available.

  • Orders after 6:00am or on weekends ship the next business day.

  • Preorders ship in the stated window on the product page.

Services and customer prices

  • Australia Standard 9.95

  • Australia Express 14.95

  • New Zealand Standard 19.95

  • New Zealand Express 24.95
    Prices include GST for AU orders. Rates apply per parcel up to 1 kg (For reference, 2 bags may exceed 1kg). Multiple-parcel orders may incur multiple charges.

Estimated delivery time after handover

  • AU Standard typically 2 to 5 business days

  • AU Express typically 1 to 3 business days

  • NZ Standard typically 6 to 21 business days

  • NZ Express typically 3 to 10 business days
    Times are targets only. They are not guaranteed. Public holidays, remote areas, customs and events outside our control can add time.

Address accuracy and Authority to Leave

  • You are responsible for entering a complete and correct address.

  • If Authority to Leave is selected, risk passes on successful delivery scan.

  • If a parcel returns due to an incorrect or incomplete address, reship fees apply.

Tracking and delivery issues

  • All services include tracking.

  • If a parcel is delayed, lost or shows delivered but cannot be found, we open a carrier investigation. This can take 7 to 10 business days.

  • Replacement or refund is issued after the investigation result, subject to stock and our Returns Policy.

Duties and taxes for NZ

  • NZ orders may attract duties or import taxes. These are paid by the receiver. We cannot mark orders as gifts or undervalue goods.

Damage in transit

  • Report visible damage within 48 hours of delivery with photos of the box, label and contents. Keep all packaging until we advise next steps.

Split shipments

  • To meet delivery times, items may ship in separate parcels from different locations. You will receive a tracking number for each parcel.

Non-deliverable parcels

  • If a parcel is returned to us due to refusal, repeated delivery attempts, or unpaid duties, we can reship for a new shipping fee or refund the item price less original shipping.

Changes and cancellations

  • We cannot change addresses or cancel after an order is handed to the carrier. Contact support as soon as possible.